A little clarity goes a long way.
Practical answers for your connection, your devices, and your property.
What does Clearwave do?
We plan, install, and manage Wi-Fi, building-to-building wireless links, camera systems, and business phones for properties and workplaces.
Why can a device connect to Wi-Fi but have no internet?
Wi-Fi is the connection to the local network. Internet access also depends on the property’s network, power, and internet provider. Check whether other devices are affected, then send our team the property name and what you see.
What should I try if my connection drops?
Check that Wi-Fi is enabled and that you selected the correct property network. Restart your device and try again. If several devices are affected, let us know. Please leave shared network equipment connected unless your property team or Clearwave asks you to restart it.
Can you help connect a TV, console, or other device?
Some properties use device registration. Have the property name, unit number, device type, and the device’s Wi-Fi MAC address ready. Use Register a device below, or ask our team which connection method your property supports.
Will better Wi-Fi make my internet faster?
Wi-Fi coverage, device capabilities, network load, and the property’s internet service all affect performance. We assess the whole connection rather than promising a speed increase from one piece of equipment.
Can guests and staff use separate networks?
Yes, when the system is designed and configured for it. Separate networks can help give visitors, staff, and property devices appropriate access.
Is a shared or open Wi-Fi network private?
An open network is not a privacy guarantee. Use trusted HTTPS websites, keep your device updated, and follow your organization’s security requirements. Ask us which secure connection options are available at your property.
What happens during a property-wide outage?
Power failures, internet-provider outages, and local equipment issues can interrupt service. Tell us the property, when the issue started, and how many devices or areas are affected. Our team can investigate and explain the next step; timing depends on the cause.
How do I get help with an existing service?
Use the support request form with your property name and a short description. You can also text 520-777-0655, Monday–Friday, 9am–5pm Arizona time.
Still need a hand?
Tell us your property name and what’s happening.
Get support