Windows
Download and open HopToDesk on the PC you need help with. For a one-time session, you can run it without installing.
Download for Windows Other Windows versions ↗A little help. Wherever you are.
Get ready for your scheduled Clearwave session with HopToDesk. A free support app, with no account needed.
Need to arrange a session first?
Request support →Mac
Download HopToDesk, open the file, and drag the app to Applications. Then open HopToDesk on the Mac you need help with.
Download for Mac All platforms & download help ↗Ready in three simple steps.
Open the app.
Use the computer you want us to help with. Keep it connected to the internet and leave HopToDesk open for your appointment.
Connect with Clearwave.
During your scheduled session, give your Clearwave technician the ID and temporary password shown in HopToDesk. Share only these session details, never your computer or account passwords.
Stay with your computer.
Accept only the connection you expect from Clearwave. Your technician will explain the next steps. When you’re finished, disconnect the session and quit HopToDesk.
Using a Mac?
macOS may ask you to allow Screen Recording and Accessibility so your technician can see and control the screen. Open System Settings → Privacy & Security and allow HopToDesk for your scheduled session. Reopen the app if prompted. You can remove these permissions afterward.
What should I have ready?
Your property name, a short description of the problem, and any error message you see. Save your work and close private documents before the session. A working internet connection is required.
Do I need ongoing access enabled?
No. For a scheduled support session, leave unattended access off and use the temporary session password. There’s no need to create an account or set a permanent password.
Downloads come directly from HopToDesk’s official website ↗.