How do the Clearwave Solutions Wi-Fi networks work?

Clearwave Solutions creates a wireless network throughout your business or community by transmitting a wireless signal to the user. In rental communities, hotels or spatially large environments we utilize a mesh topology that can spread a wireless signal from corner to corner. The user then receive a login page (captive portal) where they can enter in a voucher code (if required) to initiate an Internet connection.

What operating system are supported on your Wi-Fi network?

Any machine or device which supports TCP/IP should work. This included all Windows and Apple variants as well as gaming systems, etc. Devices that cannot authenticate past the login screen, such as the Xbox 360, can call customer support to have their device bypass authentication on the network. Technical support for older systems is not provided.

How often do you have downtime? What is your response time during an outage?

You should expect 99% uptime on Clearwave Solutions networks. If you require higher uptime, we can provided a fail-safe backup Internet circuit. Clearwave Solutions networks are monitored on a 7x24x365 basis. Network engineers are notified of outages immediately and can usually begin implementing a fix before the customer has a chance to contact us.

Can I port an existing phone number to your VoIP Service?

Most numbers can be ported if the customer owns the number. While we cannot guarantee that we can port your number(s) it is very rare for a number to be unportable. We are cable of porting most cell numbers, toll-free numbers, and local and long distance numbers.

How long does it take to port a number to your service?

Ports usually complete within 30 days for local and long distance numbers. Toll-Free numbers usually port much faster taking about 10 days.

Can I use your VoIP Service across several offices?

Absolutely. Our hosted VoIP service is very powerful and affordable to spread through multiple locations (even multi-state). This option is no different than when we offer phone service in a single location; all features will work including: local dialing, intercom, and local transferring.

What special hardware do I need to use your VoIP Service?

In order to utilize our service you must have a wired LAN infrastructure in place (switches, Cat-5 wiring). If you do not we can aid in making sure you have everything needed to have a fast and reliable network. You may also consider purchasing a UPS for power protection. A UPS will ensure your network stays up during a power outage.